TERMS AND CONDITIONS
At Layers By Ella we endeavour to deliver exceptional experiences with every cake. By using any part of this website you do so with the acknowledgement and acceptance of our terms and conditions outlined below. Please read these carefully.
ORDERING
Orders should be placed 48 hours prior to a scheduled pick up time. All orders follow a 'Order received' to 'Order confirmed' process. This is to ensure that the customer has not booked on a day that is fully booked or a when we are closed. Payments is made at check out and at this point the order status is 'Order received'. Payment is made via online bank transfer or our secure payment gateway, Stripe with industry standard encryption.
IT IS THE CUSTOMERS RESPONSIBILITY TO CHECK THE CAKE AVAILABILITY CALENDAR
Inline with our cancellation policy, all refunds incur a 15% non-refundable fee for the initiating of an order. All cancellations should be made in writing to orders@ourlittlekitchenco.com.
CHANGES
Changes to cake orders must be made in writing to us 3 days ahead of your scheduled pick up time. We cannot guarantee that the requested change will be available for the finished cake and will assess each request within reason. It is at our discretion to accept any change requests within this period.
CANCELLATION
Our policy on cancellations is as follows due to the various costs incurred prior to the deliver of your cake. We take orders on a first-in-first-serve basis this means that a cancellation will be made at the expense of Layers By Ella and turned-down customers. Cancellations of cakes will be accepted up to 7 days before the scheduled pick up time only.
No refunds will be given to cancellations within this period. This includes changes of mind, and unforeseen events.
All refunds incur a 15% non-refundable fee for the initiating of an order. All cancellations should be made in writing to [add email address].
CUSTOMER SATISFACTION - REFUNDS
It is our ultimate goal to deliver exceptional experiences through our cakes. This is done through our careful selection of premium ingredients, attention to detail and care throughout the cake-struction process. From initial order to final pick up and consumption we wish to provide our goal to each customer.
Because we pride ourselves on customer satisfaction we acknowledge the rights given to each customer under the Consumer Guarantees Act and the responsibilities given to us. Any refunds, where a cake is not acceptable as intended, will be made at the discretion of Our Little Kitchen Co. This will involve an assessment of the cake therefore it will need to be returned and not consumed. Upon such refunds the cake will be retained by us. Refunds will be made using the same method of purchase.
Once a cake has been collected from our premises it should be inspected by the customer. This is to ensure that we have met your specifications of flavour, design and colour. Once inspected, the cake is considered 'accepted' by the customer. By accepting the cake the customer bares all responsibility for the cakes care and safe delivery to venues etc.
No responsibility will be taken by Layer by Ella once the cake has been accepted.
ARTISTRY DISCLAIMER
As stated in the cake description "no two cakes are the same" therefore exact replicas are not guaranteed. We are creatives and express this through our cakes with each of the decorative element being hand placed on the cake. Elements may become unavailable therefore we will endeavour to replace such elements to maintain the integrity of each design. Requests for specific designs will be followed with attentive care however we reserve the right to artistic expression therefore cannot guarantee the finished cake will look an exact replica.