FAQ’s

Thanks for taking a peek at my work. I would love to be involved and make something amazing for you for your next special occasion. If it's your first time ordering with us, please see below the answers to some of the more ‘Frequently Asked Questions’ I come across.

Where is pick up?

Cake pick up is from Williams street, Cambridge. The full address details will be sent to you in your order confirmation email. We are an online shop only and run on a strict pick up time. If you cannot make your scheduled time you will need to rearrange with us as soon as possible. However, we cannot guarantee that your new preferred time will be available.

What’s the best way to contact you?

The best way to contact us is via email - ella@layersbyella.com

How do I order?

By completing an enquiry form - we’ll then get back you to discuss your requirements. Once confirmed we’ll shoot you an invoice to get things rolling.

How far in advance should I book my cake with you?

As soon as you can! All of our cakes are made to order.

Oh dear! I’ve left my cake request to the last minute, can you please squeeze me in?

We can only try! Please send us an email with the subject line “URGENT – (date you need it)” ;)

do you have a cancellation policy?

Yes we do. There are unfortunately no refunds if an order is cancelled within 7 days of it's collection date. Please note there is a 15% processing fee that is non-refundable at anytime. No refunds will be given to no-shows. Due to latest Covid update - August 2021. If your order is unable to be fulfilled due to Covid restrictions. The value of your order will be held in credit for up to 6 months. Unfortunately i am unable to offer refunds.

can you write a personalised message on my cake?

If you would like your cake personalised, we can order in custom toppers for you, just let us know when placing your order. They are at a price from $20-$40 and are fully customisable, font, colour, theme and wording.

How much are your cakes?

Each cake is very unique and the pricing will reflect this. The price starts out with how many servings you'll be needing, from there we will have to look at how much detail and time that will be put into making items such as flowers, figures, ect. The base pricing for small 6” buttercream cakes start at $130

Will my cake be ok in the fridge overnight if I collect it the day before my event?

Yes! Keep the cake cool and refrigerated before your event where possible as the cakes are made of buttercream and can be very delicate. Do not leave in direct sunlight or heat. Remove the cake from the fridge 1-2 hours prior to eating or just before putting on display.

I want a cake for Sunday but you aren't open, if i book for Saturday will it be okay until the next day?

Yes! Like mentioned above the cake will be fine in the fridge overnight.

Do you work with fondant?

Unfortunately we do not use fondant, fresh buttercream only or chocolate ganache.

I saw a cake on your Instagram that I like, can I have the exact one?

Yes… to a degree. Each cake is unique and no 2 cakes are ever exactly the same, like for like. We will do our best to get the exact same design. The decoration on floral and fruit cakes is seasonal, we may not always be able to get the exact same product, however we will substitute it with products which reflect the same aesthetic.

Do you make vegan, dairy free or gluten free cakes?

Yes, on request - as the average cake are made with free range eggs, milk, butter and cream.

once I collect the cake from you, What's the best way to transport it?

During transportation, please keep cake flat! Either on the passenger's lap or the floor of the car works great. If this is a larger space, place either a towel or jumper around the base of the box to keep it from sliding around the floor. I would highly suggest keeping the air con on cold whilst the cake is in the car. Please avoid putting it on the seat, as it can cause the cake to slope and please drive accordingly.

once my order has been placed, can I change it?

Yes, you can change any order with 7 days notice. Simply email us your order confirmation number and what you would like to change. We will confirm all updated orders via email – fees may apply.

How far advance do you book for weddings and other large special events?

Weddings can be booked up to a year in advance! We recommend booking at least 4-6 months before your big day, as the wedding season typically books up very quickly and we can only take so many events each weekend. For large custom cakes for special events, 2 months is always a good amount of time, although it you have a last minute request we will definitely try to make it work! For 1-tiered customised cakes, 2 weeks is the typical time requirement.

Do you deliver?

For celebration cakes and wedding cakes delivery will be discussed and confirmed in your consultation.

Do you do shaped or creative cakes?

Unfortunately not at this stage, all cakes are round and optional square.

I still have questions not listed here

No worries at all, flick us an email with your questions, or if you would like to talk over the phone and we will book in a time to give you a call.